
[Shimizudo]japan-school-navi.com
Smart FAQ Chatbot for Study Abroad Consulting Website


#1. Introduction.
#2. Challenges.
- Rapid website deployment
- Cost optimization
- Shortening response time to customer inquiries
#3. Solution.
- Developed the website using WordPress to reduce costs and shorten development time, while enabling easy content updates without technical knowledge.
- Integrated an automated FAQ chatbot to handle common inquiries—such as admission periods, application requirements, and living expenses—helping reduce the workload on consulting staff.
- Depending on budget and complexity, platforms such as Dialogflow or the ChatGPT API can be selected for chatbot implementation.
#4. Achievements.
- Significant increase in the number of users submitting contact forms after the chatbot was introduced
- Average response time for common inquiries was reduced to just a few seconds
Quick links
We designed a simple and stable system architecture, integrating a chatbot to automate responses—streamlining operations and enhancing the user experience.

Dang Quang Minh
Programer