[Shimizudo]japan-school-navi.com

Smart FAQ Chatbot for Study Abroad Consulting Website

#1. Introduction.

Smart FAQ Chatbot for Study Abroad Consulting Website. A Study Abroad Information Website for Vietnamese Students and Young People of Japanese Descent Returning from Overseas

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Technologies used:

#2. Challenges.

  • Rapid website deployment
  • Cost optimization
  • Shortening response time to customer inquiries

#3. Solution.

  • Developed the website using WordPress to reduce costs and shorten development time, while enabling easy content updates without technical knowledge.
  • Integrated an automated FAQ chatbot to handle common inquiries—such as admission periods, application requirements, and living expenses—helping reduce the workload on consulting staff.
  • Depending on budget and complexity, platforms such as Dialogflow or the ChatGPT API can be selected for chatbot implementation.

#4. Achievements.

  • Significant increase in the number of users submitting contact forms after the chatbot was introduced
  • Average response time for common inquiries was reduced to just a few seconds

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We designed a simple and stable system architecture, integrating a chatbot to automate responses—streamlining operations and enhancing the user experience.
Dang Quang Minh
Programer