[DXAI SOLUTIONS ASIA]AI-Driven Email Reply Automation System
AI-Powered Multilingual Email Response Automation System
#1. Introduction.
When an email is received in a foreign language, the system automatically detects the language, generates a draft reply in the same language, and saves it as a draft.
The solution is designed for industries serving international travelers, such as hospitality, tourism, and retail.
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#2. Challenges.
- Challenges in Understanding Context and Tone of Language. For example, complaints, itinerary inquiries, and thank-you messages require different tones.
- Although the system drafts replies, staff still need to review them. Without a clear workflow (who reviews, how long it takes), response delays may occur.
#3. Solution.
- Implemented n8n to categorize emails based on keywords (e.g., complaint, reservation, appreciation) and automatically select suitable prompts.
- The generated reply is not sent automatically, but saved as an email draft, allowing staff to review and confirm the content before sending.
If needed, permission settings can also be configured by department, such as customer support or front desk staff.
#4. Achievements.
- Reduced average email response time to under 30 seconds, cutting more than 95% of previous handling time for international inquiries.
- The content of the generated replies is consistent and of high quality. As a result, customers who make inquiries via email have developed a more positive impression of companies that have implemented this system
